Refund Policy

This policy applies to all purchases made from Futonshop and covers all services we provide.

At Futonshop, we are committed to ensuring your satisfaction with our products. Our refund policy outlines the terms and conditions for returns and refunds.

Eligibility for Refunds

To be eligible for a refund, items must be returned in their original condition within the specified timeframe. Please retain your receipt as proof of purchase.

Exclusions from Refunds

Certain items, such as custom-made products or opened bedding, may not be eligible for a refund. Please check our guidelines for specific exclusions.

Requesting a Refund

To initiate a refund, please contact our customer service team with your order details. We will guide you through the return process.

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly.

Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible. Cancellations are accepted before the item has been dispatched.